GamCare Social Responsibility Training
This one day training course gives yours staff an in-sight into the understanding of problem gamblers and what sort of help your staff should be expected to offer. The issues behind problem gambling can be very complex requiring skilled, in-depth treatment, the first real step is for the customer to admit to the problem.
Gambling Commission regulation stipulates that staff should 'interact' with customers who they recognise as having a problem with their gambling. All staff that work in the industry should be equipped and ready to react to any customers who request help or who admit that they're in trouble with their gambling.
It is important for every member of staff to have awareness training simply because a customer in trouble with their gaming may well approach a non-gaming member of staff with whom to share their issues.